Personal identification information
Our primary purpose in collecting information from or about you is to provide you with a safe, smooth, efficient, and customized experience. Depending on the manner in which you use our Services, we collect information about you that we deem necessary for providing Services and features that optimize, secure, and ease your user experience. We may collect personal identification information from Students in a variety of ways, including, but not limited to, when Students enroll in the School or a Course within the School, subscribe to a newsletter, and in connection with other activities, services, features, or resources we make available in our School. Students may visit the School anonymously. We will collect personal identification information from Students only if they voluntarily submit such information to us. Students can refuse to supply personal identification information but doing so may prevent them from engaging in certain School related activities.For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What personal data we collect and why we collect it
Credit Card / Payment Information
Personal Information or Personal Data ("PII")
Teachable.com and the School may collect and process information that could be directly or indirectly associated with you; information such as your full name, company name where applicable, user name and password, phone number, email address, billing or mailing address, credit/debit card information and other information that you share with Teachable.com and the School. You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our Services because such information may be required in order for you to register for an account; purchase products or Services; participate in a contest, promotion, survey, or sweepstakes; ask a question; or initiate other transactions on our website.
For the purposes of billing School subscription fees and School powered course enrollment fees that are processed through Teachable’s and/or a third-party payment gateways, Teachable may request your credit card and certain contact information, such as a billing address. Teachable retains credit card information internally for the purpose of all payment processing related to our School services. This includes the use of your payment information to allow you to purchase courses across multiple Schools through your myTeachable account. The payment information is necessary in order for you to use our School and any Teachable.com Services and failure to provide such information may result in you not being able to use said Services.
Third Party Payment Processors:
The School and Teachable.com offers a mobile application and may, depending on your privacy settings, collect certain information about you and your devices when you access the School and Teachable.com through your mobile or other Internet connected devices. The School and Teachable.com does not ask for or purposefully track any precise location-based information. Teachable.com uses mobile analytics software to allow us to better understand the functionality of their Services on your mobile or other Internet connected devices, which may record data relating to usage, performance, and download and will be treated like Demographic and Usage Data (discussed below).
Information from Third Party Platforms:
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the comment service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We keep contact form submissions for customer service purposes, School marketing purposes, Sam Richter/SBR Worldwide, LLC. and/or Mark Hunter sales and marketing purposed, but do not use the information submitted through them for marketing purposes with 3rd party companies.
Embedded content from other websites and links to other websites
Demographic and Usage Data:
|signed_in||Used for the specific School domain being viewed.||Expires after the browser window is closed.||Used to determine if a visitor is signed in to the website.|
|site_preview||Used for the specific School domain being viewed.||Expires after the browser window is closed.||Used to determine whether the website is in free preview mode. This cookie is ignored if the user is not an owner or author of a School.|
|videoPlayer||Used for the specific School domain being viewed.||Expires after the browser window is closed.||Used to show html5 or Flash videos.|
|videospeed||Used for the specific School domain being viewed.||Expires after the browser window is closed.||Used to show what speed to play videos.|
|wistiaVisitorKey||Used for the specific School domain being viewed.||Expires after the browser window is closed.||Used to determine what session each video is used for. This is set by Wistia, a third-party video hosting service.|
|session_id||Used for the specific School domain being viewed.||1 month||Used to store the session state, which is tied to what user is logged in to the website.|
|ar_V4||.teachable.com||2,083 days||Used by a third-party (bizable.com) to optimizes ad display based on the user's movement and various advertiser bids for displaying user ads.|
|ahoy_events||Used for the specific School domain being viewed.||1 day||Used for internal diagnostic tracking.|
|ahoy_visit||Used for the specific School domain being viewed.||1 day||Used for internal diagnostic tracking.|
|ahoy_visitor||Used for the specific School domain being viewed.||2 years and 1 day||Used for internal diagnostic tracking.|
|_ga||.teachable.com||2 years||Used by Google analytics to calculate session and visitor information.|
|gat_fedoraTracker||.teachable.com||1 day||Used by Google analytics to calculate session and visitor information.|
|gat_Teachabletracker||.teachable.com||1 day||Used by Google analytics to calculate session and visitor information.|
|_gid||.teachable.com||2 days||Used by Google analytics to calculate session and visitor information.|
|NID<OGP||.teachable.com||2 years||Used by Google to store user preferences and other information.|
|OGPC||.teachable.com||2 years||Used by Google to store user preferences and other information.|
|_smVID||.teachable.com||29 days||Used by the SumoMe email capture integration.|
|1P_JAR||.teachable.com||1 week||Used by Google to collect website statistics and track conversion rates.|
|fs_uid||.teachable.com||For the maximum amount of time the user’s browser supports.||Used to identify sessions by Fullstory, a third-party user experience recording service.
Web Beacons, also known as pixel tags and clear GIFs, ("Web Beacons"), are electronic images that allow a website to access cookies and help track marketing campaigns and general usage patterns of visitors to those websites. Web Beacons can recognize certain types of information, such as cookie numbers, time and date of a page view, and a description of the page where the Web Beacons are placed. No PII about you is shared with third parties through the use of Web Beacons on our website. However, through Web Beacons, we may collect general information that will not personally identify you, such as: Internet browser, operating system, date of visit, time of visit and path taken through the website. Teachable may also collect other Non-Personal Information as visitors browse our website, such as the web traffic, what pages are visited, and from where visitors come. We may compile this Non-Personal Information to enable statistical analysis of our Services that would be used internally or with external assistance to make improvements to our website and Services.
How we use collected information
The School may collect and use Students’ personal identification information for the following purposes:
|Purpose of the processing||Legal basis for the processing|
|To provide you access to our Services, to administrate your School and Teachable.com account and communicate with you regarding your School Teachable.com account and use of our Services.||Performance of contract.|
|To market and advertise our products and Services, including making recommendations about courses and other Services you may be interested in, conducting market research, surveys or competitions.||Balancing of interests where the School and/or Teachable.com has pursued the legitimate interest of conducting marketing activities.|
|To prevent, detect, investigate and take measures against criminal activity, fraud and misuse of or damage to our Services or network and to take measures against other threats against the School and/or Teachable.com's or a third party's rights.||Legal basis for the processing: Balancing of interests where the School and Teachable.com has pursued the following legitimate interests: (a) the School and Teachable.cominterest of investigating suspicion of and taking measures against misuse of or damage to our Services or network; (b) the School and Teachable.com and/or third party's interest of investigating and producing evidence regarding criminal activity, fraud and other threats against its interest; and (c) Competent authority's interest of conducting law enforcement activities and collecting evidence for such purposes.|
|To comply with applicable laws, regulations, court orders, government and law enforcement agencies’ requests.||Compliance with a legal obligation to which the School and/or Teachable.com is subject.|
Disclosure of your personally identifiable information (PII)
The School and Teachable.com may disclose any of your information, which in some cases includes PII, in the following situations:
The School and/or Teachable.com may also use and share Non-Personal Information we collect with third parties to develop and deliver targeted advertising on the School's and/or Teachable.com's website or applications of third parties, and to analyze and report on advertising you see. We may combine Non-Personal Information we collect with additional Non-Personal Information collected from other sources. We also may share aggregated, non-personal information with third parties, including advisors, advertisers and investors. For example, we may engage a third party acting on our behalf to collect web log data from you (including IP address and information about your browser or operating system) when you use our website and other websites you may access during your Internet browsing session, or place or recognize a unique cookie on your browser to enable you to receive customized advertisements or content. For more information regarding your choices about how third parties collect information about you on our website see the section titled Do-Not-Track Procedures below.
Please keep in mind that all of the information that you disclose or content that you post in your user profile, forum posts, comments, or other public portions of our website becomes public information. Because this information is publicly available, we cannot control how others treat it so we ask all Users to exercise care in deciding what information they chose to share.
We will save your PII until you erase or delete your account or otherwise exercise your right to erase your PII.
Access to Your Information and other rights
You are, at any time and free of charge, entitled to receive a copy of the PII that the School and Teachable.com holds about you and information about the processing thereof. Please note that The School and/or Teachable.com needs to be able to determine your identity in order to be able to respond to your request.
If you believe that any PII we are holding is incorrect or incomplete please send an email with your specific request to firstname.lastname@example.org. We will work with you to make any corrections deemed necessary. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
You have the right to request that the School and Teachable.com restricts the processing of your PII under certain conditions. For example, if you contest the accuracy of the PII, the processing may be restricted for a period enabling the School and/or Teachable.com to verify the accuracy of the PII or if the School and Teachable.com no longer needs the PII for the purposes of the processing but you require the PII for the establishment, exercise, or defense of legal claims.
You have the right to have your PII deleted without undue delay and the School and Teachable.com is obliged to delete your PII without undue delay if, for example, the PII is no longer necessary in relation to the purpose for which it was collected or otherwise processed. Please note that the School and Teachable.com is not obliged to delete the PII if the School and Teachable.com can show that the processing is necessary, for example, for the establishment, exercise, or defense of a legal claim.
If you provide your email address to the School and/or Teachable.com, you will always have the opportunity to opt out of receiving email newsletters and promotions through the unsubscribe link in the email communications or by logging into and changing the preferences for your user account. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. Please note that changing information in your account, or otherwise opting out of receipt of promotional email communications will only affect future activities or communications from us. If we have already provided your information to a third party (such as a credit card processing partner) before you changed your preferences or updated your information, you may have to change your preferences directly with that third party.
You have the right to object, on grounds relating to your particular situation, at any time to the School and/or Teachable.com processing of your PII if the processing is based on, for example, legitimate interests. If you object to such processing, the School and/or Teachable.com will no longer be entitled to process your PII based on such legal basis, unless the School and Teachable.com can demonstrate compelling legitimate grounds for the processing which overrides your interests, rights, and freedom or if it is conducted for the establishment, exercise, or defense of a legal claim.
You have, under certain conditions, the right to receive the PII concerning you and which you have provided to the School and/or Teachable.com, in a structured, commonly used and machine-readable format and have the right to transmit such PII to another data controller without the School and/or Teachable.com trying to prevent this, where the School's and/or Teachable.com's processing of your PII is based on a contract or consent and the processing is carried out by automated means. In such case you have the right to request that the PII shall be transmitted from the School and/pr Teachable.com directly to another data controller, where technically feasible.
You also have the right to withdraw your consent, if applicable. If you withdraw your consent, please note that this does not affect the lawfulness of the processing based on your consent before its withdrawal and that the School and Teachable.com may, under certain circumstances, have another legal ground for the processing and therefore may be entitled to continue the processing.
Our Policy concerning children
Our website and School are offered and available only to you if are 18 years or older, or if you are between 13 and 18 years old and have obtained the consent of a parent or legal guardian prior to accessing the website, registering an account, or using the Services. If you do not meet this eligibility requirement, you may not use our website or Services. The School does not knowingly collect or store any personal information from or about children under the age of 13. We will delete such information if we become aware that it has been submitted through our website. Parents or legal guardians who believe that the School might have any information from or about a child under the age of 13 may submit a request to email@example.com and request that such information be removed.
Securing your information
The School and Teachable.com takes a range of security measures designed to protect your PII and keep it confidential (unless it is non-confidential by nature) and free from any unauthorized alteration. For example, only authorized persons are permitted to access personal information, and they may do so only for permitted business functions. In addition, Teachable.com and/or any third-party we work with agrees to use encryption in the transmission of financial information between your system and the Teachable.com system, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information.
Where we have given you (or where you have chosen) a password for access to certain parts of the School, you are responsible for keeping this password confidential. As the safety and security of your information also depends on the precautions you take, we ask you not to share your password with anyone.
Third parties and other information collectors
Note that any Do-Not-Track instructions from your browser or similar mechanism will not affect our collection of the data that you voluntarily provide to the School and Teachable.com through such means as browsing the School, signing up for any of the Services or any Courses, entering PII into information fields on our website and/or the School or posting on any of our forums or blogs. Be advised that third parties are free to collect any information that you volunteer to the School and Teachable.com that is visible to the public. Therefore, please do not provide the School and Teachable.com with any information that you do not want collected.
California Civil Code Section 1798.83 compliance
Under California law, upon request the School and/or Teachable.com is required to disclose to its California customers the identity of any third parties to whom we have disclosed PII within the previous calendar year, along with the type of PII disclosed, for the third parties' direct marketing purposes. Please note that under California law, we are only required to respond to a customer request once during any calendar year. If you are a California resident and would like to make such a request, email us at firstname.lastname@example.org.
Users Outside of the United States
Transfer of personal information to countries outside the EU/EES
The School and Teachable.com are incorporated and based in the United States of America. Your PII is therefore transferred outside the European Union ("EU") and European Economic Area ("EEA"). Such transfer is necessary for the performance of the contract between you and the School and Teachable.com (article 49.1 (b) of the GDPR).
Your PII is also transferred to and processed by third party payment providers (such as Stripe and Paypal) and your bank. Such transfers are necessary for performance of the contract between you and the School and Teachable.com (article 49.1 (b) of the GDPR).
No Rights of Third Parties
Governing law and jurisdiction
SBR Worldwide, LLC
18540 Beaverwood Road
Minnetonka, MN 55345
16 W. 22nd Street, 6th Floor
New York, New York 10010
Your acceptance of these terms