Membership / Subscription Cancellation Policy
You may cancel your membership / subscription at anytime. To do so, click on the people icon in the upper right once logged in and click the Manage Subscriptions link. Once you cancel, any upcoming payments will be automatically canceled and your subscription and all future billings will end. Your cancellation will become effective at the end of the then-current billing cycle. Within the first 30 days, if you are unsatisfied with your membership / subscription for any reason, contact us and we can provide a full refund. To request your refund, please email [email protected] or you can call us at 612-655-3397.
Abuse of the Refund Policy
We have the right to refuse a refund request based on your usage of our products within the first 30 days. However, no refund request will be unreasonably withheld. For example, if you use your membership / subscription 25 times within the first 30 days and your refund request comes on day 29, we may refuse your refund request. However, if you have only logged in a few times, we will of course honor your refund request.
Lifetime Use / Lifetime Membership Policy
Some of the Programs offered by SBR Worldwide, LLC are offered and can be purchased under a Lifetime Membership / Lifetime Usage program that allows you to access Site offerings available at the time of your purchase for as long as those offerings are available. You may not assign a Lifetime Use or Lifetime Membership plan to any other person. SBR Worldwide, LLC and Sam Richter makes no warranties or representations as to the expected lifetime of any Site, program or offering, and in purchasing a Lifetime Use or Lifetime Membership, you acknowledge and agree that the Site, programs, or offerings could change or terminate in the future. The phrase "Lifetime Membership" and "Lifetime Use" refer to the life of the referenced Site, program, or offering, and or the life of Sam Richter. SBR Worldwide, LLC, Sam Richter, and its successors reserve the right to discontinue any program, online resource, or offering in full, or alter any aspect of any Site or program offering, including, but not limited to, (i) restricting the time the Site is available, (ii) restricting the amount of use permitted, and (iii) restricting or terminating any User's right to use the Site, at our sole discretion and without prior notice or liability. If any program or offering of SBR Worldwide, LLC or Sam Richter is discontinued, cancelled, or modified, including any access to any Site, programs, or offerings purchased under a Lifetime Membership or Usage plan, you agree to not seek a refund of any amounts that you may have paid.
Agreement to Receive Electronic Communications
By purchasing any Site product, program, or offering and or by providing us your identifying information including your name, email address, and/or phone umber, you consent to receive notifications from SBR Worldwide, LLC / Sam Richter electronically to the email address you provide to us. You agree that all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree that you have the ability to store such electronic communications such that they remain accessible to you in an unchanged form. You agree to keep your email address information current.
Copyright and Intellectual Property
For any content that is downloadable in nature, permission is granted to temporarily download one copy of any downloadable materials on the School’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
The materials on the School’s website are provided 'as is'. The School makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchant-ability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, the School does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
In no event shall the School be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the School’s website, even if the School or an authorized of the School has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Revisions and Errata
The materials appearing on the School’s website may include technical, typographical, or photographic errors. The School does not warrant that any of the materials on its web site are accurate, complete, or current. The School may make changes to the materials contained on its web site at any time without notice. The School does not, however, make any commitment to update the materials.
As a service, we provide information about other resources that may be of interest. However, we are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources, and the presentation of third-party links or content is not an endorsement, sponsorship or recommendation by the School, Sam Richter, and/or SBR Worldwide, LLC. The School has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by the School of the site. Use of any such linked website is at the user's own risk. Please be aware that when you exit the School, you are subject to the policies of the new web site. You further acknowledge and agree that neither the School or anyone associated with the School and/or SBR Worldwide, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third-party content, goods or services available on or through any third-party site or resource.
Release / Indemnification
You agree to release the School, Sam Richter, SBR Worldwide, LLC, its parents and affiliates together with their respective employees, agents, officers, directors and shareholders, from any and all liability and obligations whatsoever in connection with or arising from your use of the School. If at any time you are not happy with the School or object to any material within the School, your sole remedy is to cease using the School and any of its provided resources. You agree to defend, indemnify and hold the School, Sam Richter, SBR Worldwide, LLC, its officers, employees and agents harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site, or any services or products offered by the School, Sam Richter, and SBR Worldwide, LLC. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE SCHOOL, SAM RICHTER, AND / OR SBR WORLDWIDE, LLC SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF SBR WORLDWIDE, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SITE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE PRODUCTS AND SERVICES RESULTING FROM ANY PRODUCTS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; OR (iv) ANY OTHER MATTER RELATING TO THE SITE. IN NO EVENT SHALL SBR WORLDWIDE'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SITE.
Data Collection, Storage, and Breach Policies
For emails you send to us, we use Office365. We do back up our email data file to cloud-based backup services you agree to abide by their terms.
For some of our online programs, we use Teachable as our back end hosting platform and all data resides on the Teachable platform and their databases. The only data we can see when we look at a user’s account is the user's name, email address, IP address on registration and subsequent logins, how often a user logs in, and what Lessons that a user looks at while using the online resource site. We do not have access to any credit card or billing information, and we do not have access to a user’s password. We can change a password, but we do not have the ability to see a user’s existing password. Teachable’s Terms are found at: https://teachable.com/terms-of-use and: https://teachable.com/privacy-policy.
For credit card processing, we use Teachable and Teachable uses Stripe to process the payments and maintain subscriptions. In addition, we also use Fastspring to process some of our credit card transactions. With Teachable, Stripe, and Fastspring, we do not have access to any credit card data. Stripe’s Terms are found at: https://stripe.com/legal and Fastspring's Terms are found at: https://fastspring.com/privacy.
When you sign up for any of our online programs, we use Zapier to send registration information that includes only first name, last name, email address, the Course signed up for and the date of sign up. That information is stored in ConvertiKit, which we use to send instructional and informational emails. For our online demonstrations and webinars, we use Zoom, and their Terms are found at: https://zoom.us/terms
Our CRM system may store your identifying data. We collect client information and data in our CRM including but not limited to name, company name, email address, phone number, conference/event information, fees paid, and relevant relationships.
We do not maintain any servers or databases and instead, rely upon the third party vendors highlighted above and possible other third parties not mentioned above. In the event of a data breach at any of our third-party relationships, we would follow the communication instructions provided to us by the breached company, and the company itself may communicate directly with any impacted users.
Notice and Procedure for Making Claims of Copyright Infringement
Pursuant to Title 17, United States Code, Section 512(c)(2), all notifications of claimed copyright infringement on the School should be sent ONLY to the contact information below. NOTE: THE FOLLOWING INFORMATION IS PROVIDED SOLELY FOR NOTIFYING SBR WORLDWIDE, LLC THAT YOUR COPYRIGHTED MATERIAL MAY HAVE BEEN INFRINGED. WE CAUTION YOU THAT UNDER FEDERAL LAW, IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO HEAVY CIVIL PENALTIES. THESE INCLUDE MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS FEES INCURRED BY US, BY ANY COPYRIGHT OWNER, OR BY ANY COPYRIGHT OWNER'S LICENSEE THAT IS INJURED AS A RESULT OF OUR RELYING UPON YOUR MISREPRESENTATION. YOU MAY ALSO BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY. Under Title 17, United States Code, Section 512(c)(3)(A), the Notification of Claimed Infringement must include the following:
Guarantees or Warranties
We do not offer any guarantees or warranties in association with the School, the content sources used, and any other third parties.
All materials contained in this Site are protected by United States and international trademark and copyright laws, are owned or controlled by SBR Worldwide, LLC. and must only be used for personal, non-commercial purposes. You may only view or download material from this Site for your own use and you must keep all copyright and other proprietary notices attached to the viewed or downloaded material.
The reproduction, duplication, distribution (including by way of email, facsimile or other electronic means), publication, modification, copying or transmission of material from this Site is STRICTLY PROHIBITED without the prior written consent of SBR Worldwide, LLC. Requests for permission to reproduce or distribute materials found on this Site can be made by contacting SBR Worldwide, LLC in writing at the address listed below. You are also strictly prohibited from creating works or materials that derive from or are based on the Content or other materials contained in this Site, on any SBR Worldwide product, including but not limited to the Warm Call Center, the Sales Intel Engine, the Know More University, the Business Leadership Roundtable, and the Take the Cold Out of Cold Calling book, and any version of the Intel Engine product. This prohibition applies regardless of whether the derivative materials are sold, bartered or given away.
SBR WORLDWIDE, LLC
18540 Beaverwood Road
Minnetonka MN 55345
Email: [email protected]